• 11. Products can be returned or replaced at any time if there is a problem

After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4.Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1.The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

• Q1. The display will come to me in panel? How to instal them to be one whole led screen?
• Yes, but it's very easy. We will provide structure drawing, installation diagram and the data connect diagram. and, we also can arrange engineer to your site if you need.
• Q2. Can we make any size we want? And What's the best size of led screen?

• Yes, we can design any size according to your size requirement. Normally, advertising ,stage led screen, The best aspect ratio of LED display are W16:H9 or W4:H3

• Q3. What's the function of video processor?
• It can tranfter the video source to make the screen performance more clear.
• And, normally, if led screen connected to computer (DVI Signal) directly, no need video processor, if want play other kind video source, such as HDMI, SDI,VGA signal port. that will need.
• Or, the HD led screen, its resolution is high. need more than 2pcs sending card, also need video processor.
• Q4. What's the difference between back service and front service led screen ?
• Back service , that mean need enough space behind of the led screen, so that workder can do the instalaltion or maintenance.
• Front servie, worker can do installaion and maintenance from front directly. very convenience, and save space. especially is that led screen will fixed on the wall.