• 11. Products can be returned or replaced at any time if there is a problem

After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4.Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1.The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

• Q1.Is it safe during the transportation?
• We will pack it into carton box, and there are foam inside for further protection, and there is wooden box outside to protect it from the impact. We gain only minimal complaints from our customer because of the broken of neither package broken nor quality issue.
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• Q2.What is the difference between your company and other companies?
• The most difference between our company and others is we have the ability of software and hardware integration while lots of other companies only have the hardware producing ability. We have our own software team and have our own software R &amp D patents, with over 10 years experience of production, we can meet all our demands including customization demands.
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• 3.How is your product quality?
• We have specialized in the advertising digital signage field for over 10 years, we have office & factories in Beijing, Guangzhou, Hangzhou, Foshan, all the panel we use are from LG brand, with CE & FCC certifications, we have full confident with our product quality as we have exported a lot to the EU & US countries.
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• 4.If the device is broken, how can you fix it?
• If there is really a quality issue happened, firstly, our after sale service team will check it and give solutions in 24 hrs, if it can't be repaired at your side, we will send you a new spare part for free within one year warranty. It is easy for replacement. We will provide you with dedicated technical supports.
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• 5.What is the difference between Android system and Windows system?
• It is similar to a giant touch all in one PC, same functions as the PC while using the mouse control instead of all the operation, and also can install all the applications on the Windows system. For the Android OS, all the Apk files can be installed on it.