After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4.Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1.The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

• Q. How long time is needed to produce?
• A. Our production time is 3-15 working days.
• Q. How long does shipping take?
• A. Express and air shipping usually take 5-10 days. Sea shipping takes about 15-55 days according to different country.
• Q. What trade terms do you support?
• A. We usually do FOB, CIF, DDU, DDP, EXW terms.
• Q. This is the first time to import, I don’t know how to do.
• A. We offer DDP door to door service, you just need to pay us, then wait to receive order.
• Q. Do I need to buy other equipment to install LED screen?
• A. You just need to prepare structure and installation tools.
• Q.What is LED screen common size?
• A.16:9 and 4:3 aspect ratio is popular.