• 11. Products can be returned or replaced at any time if there is a problem

After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4.Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1.The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

• 1. Can we make any size of led display?
• YES, but we suggest you take large size because it is more suitable for outdoor advertising
• 2, How to install led display?
• We will provide drawing of steel structure or Teamviewer to help you install.
• 3 ,How to ship?
• Normally, the display will be shipped by sea
• 4, Can I buy truck from you?
• Yes, but we still suggest you buy at local . Firstly it can save you much more freight cost . Secondly, the truck from China might be hard to meet your country emission stardard.
• 6, Can I play video, like TV or movies, on the screens.
• LED screens are not like a regular TV and they require special components to show live video. That component is called a video processor, and it's included with all digital
• video truck bodies products from Sunrise
• 7,What is a video processor, and why do I need one?
• A video processor is a special component that scales and formats the video signal from a media player, satellite receiver, DVD player, computer, or video game console and
• converts it into a format that can be displayed on an LED screen. Better quality video processors include hardware and software that enhances image quality and also include
• multiple inputs so you can switch between several different video sources. If you want to show anything other than a slideshow, you'll want a video processor.
• 8, What does "6mm or 4.8mm LED" mean? How is it different from 10mm or 16mm? Is a bigger or smaller number better?
• Smaller number means more detailed picture and higher resolution. The number simply refers to the distance or "pitch" between each pixel on the screen
• May I also know your company name and where you come from?
• Sunrise would be very glad to provide you the most professional solution with good price upon receipt of your confirmation :)